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Door-to-Door Airport Transportation for
Anna Maria Island · West Bradenton

POLICY

Privacy Policy
This policy describes the ways Shuttle Service AMI, Inc. and our employees collect, store, use and protect your personal information.
Shuttle Service AM, Inc. understands and respects your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. That’s why we do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.

Reservations
At reservation, Shuttle Service AMI, Inc. may ask for your credit card information. All given information is subject of our privacy policy.

All reservations are considered as a contract.

No Show Policy
Please understand, that we do have to charge you in full even in the case you don't show up. We have to do this, as we blocked the vehicle and the driver for your reservation. This means that we could not take any other reservations for this vehicle in that time frame. Please consider this and cancel your reservation as soon as you know that you don't need it.

Cancellations
Shuttle Service AMI, Inc. understands that travel plans sometimes may change. You will receive a full refund if you notice our office at least 24 hours prior to your scheduled pick up time.
Unfortunately, Shuttle Service AMI, Inc. cannot refund any payment if cancelled with less than 24 hours notice prior to pickup time or in the event of a no-show.

Upon cancellation you will receive a cancellation number.

Your cancellation is NOT complete until you received a cancellation number from our office.

Waiting Time
Being part of the transportation business we know about the challenge of possible delays. That is why we have the following waiting time policy. Except for airport pick ups there will be a 10 minutes waiting time grace period. After the 10 minutes we will charge you the following:
$ 5.00 for the first 5 minutes
$ 15.00 for every beginning 15 minutes thereafter.
Depending upon season and our schedule, it might be not possible for the driver to wait after the grace period had expired. If you know you are running late, please call our office or the driver for a possible re-schedule.

Waiting time for Airport Pick Ups
Flight schedules (national and international) are depending on many factors. To find the most comfortable solution for our customers we monitor all arriving flights and do our very best to fulfil our pick up service, even in the event of a flight delay. However, if your flight has too much of delay it might be possible that we get in a time conflict with our next scheduled passenger. If that happens, we will give you a notice on your provided contact phone number.

As a flight delay is something you cannot predict or change, Shuttle Service AMI, Inc. will NOT charge you for this event.

Company Liability
Shuttle Service AMI, Inc. cannot be held responsible for any kind of loss or missed flights as a result of severe weather conditions, road conditions, traffic or vehicle malfunction. For these reasons, we advise our customers to schedule some additional “spare” time on their reservations.

Shutttle Service AMI, Inc. cannot be held responsible for any personal belongings

Customer Liability
By using our services, the client or/and his or her party agrees to act in a responsible manner to preserve the condition of our shuttles. The client will be held fully financially responsible for all damage caused to company property or to third party by him, her or their party during time of service. A minimum cleaning fee of $350 will be charged to the client(s) credit card for cleaning vomit or any other body fluids. In addition, the client will be held financially responsible for the down time of the vehicle. All our shuttles are strict non-smoking areas. In case of a smoking violation we will charge for each incident $275 to the client(s) credit card. We do not allow the use nor the transportation of any kind of illegal drugs or any other illegal or dangerous substance in our vehicles.

Shuttle Service AMI, Inc. has the right to refuse transportation or terminate the transportation immediately in case of improper common behavior, agressiv or abusive customers, customers not following company policies. No refund will be issued.

Insured, Licensed & Permitted